220-702 CompTIA A+ Practical Application Certification Exam Set 2

Which of the following will MOST likely happen if a laser printer displays Ď15% fuser remainingí?


Options are :

  • The printer will stop printing immediately.
  • The printer will take longer to print.
  • The printer will print blank sheets of paper.
  • The printer will print according to specification. (Correct)

Answer : The printer will print according to specification.

A laptop operates on battery power when connected with an AC adapter. Once the battery

discharges, the computer turns off and will not turn back on. Which of the following are the MOST

likely causes of the laptop issue? (Select TWO).

A. The LCD monitorís power inverter does not function properly.

B. The operating systemís power settings prevent the battery from charging.

C. The battery is not compatible with the laptop.

D. The internal power connection on the motherboard is faulty.

E. The power adapter is not working.


Options are :

  • B,C
  • A,D
  • D,E (Correct)
  • A.D

Answer : D,E

Bob, a support technician, is trying to locate a particular registry key using REGEDIT.EXE, on a

Windows 2000 PC. Which of the following is the BEST method of doing this?


Options are :

  • Use the import function from the File menu.
  • Use the display binary data function in the View menu.
  • Use the find function in the Edit menu. (Correct)
  • Navigate through the registry sub-trees.

Answer : Use the find function in the Edit menu.

A system administrator has disabled USB ports after experiencing several virus outbreaks. A user

needs to transfer several extremely large work related files from their home desktop computer to

their work desktop computer. Which of the following will allow the user to transfer the needed

files?


Options are :

  • An IEEE-1394 device (Correct)
  • An IrDA device
  • A NIC device
  • A FDD device

Answer : An IEEE-1394 device

A technician has lost a necessary jumper for a new hard drive that must be installed immediately.

Which of the following is the BEST solution?


Options are :

  • The new hard drive must be replaced.
  • Use a jumper from the motherboard where the new drive is going to be installed.
  • Use a jumper from a hard drive that is no longer functioning. (Correct)
  • Contact the manufacturer of the new hard drive and have a replacement jumper shipped immediately.

Answer : Use a jumper from a hard drive that is no longer functioning.

Which of the following commands would be used to move the working directory from C:\ to

C:\Windows?


Options are :

  • RD
  • MD
  • SFC
  • CD (Correct)

Answer : CD

A technician needs to ping a clientís machine that the technician is working on, to ensure that the

network card is functioning correctly. Which of the following IP addresses should be used? 


Options are :

  • 127.0.0.1 (Correct)
  • 10.76.0.1
  • 192.168.0.1
  • 255.255.255.0

Answer : 127.0.0.1

Which of the following are encrypted protocols? (Select TWO).

A. TELNET

B. SSH

C. POP3

D. FTP

E. HTTPS


Options are :

  • A,B
  • B,E (Correct)
  • A,C
  • A,D

Answer : B,E

Which of the following is a common location of the CMOS battery in a laptop?


Options are :

  • Under the keyboard (Correct)
  • Behind the removable hard drive
  • Behind the laptop battery
  • Under the removable CD drive

Answer : Under the keyboard

In which of the following locations will a technician start and stop the print spooler?


Options are :

  • Click Start, select run and type gpedit.msc
  • Click Start, select run and type regedit
  • Click Start, select run and type Services.msc (Correct)
  • Click Start, Settings, Printers and Faxes

Answer : Click Start, select run and type Services.msc

A technician notices that the WAP keeps getting a different IP address after it is restarted. Which

of the following is the FIRST step to take to ensure the IP address assigned does not change?


Options are :

  • Disable SSID broadcast on the WAP
  • DHCP needs to be disabled (Correct)
  • Enable MAC filtering
  • DNS needs to be disabled

Answer : DHCP needs to be disabled

Which of the following commands will make exact duplicates of files and directory trees?


Options are :

  • DISKCOPY
  • XCOPY (Correct)
  • TREE
  • COPY

Answer : XCOPY

A user states that their work PC has become infected with a virus. Which of the following should

the technician do FIRST?


Options are :

  • Remove the machine from the network (Correct)
  • Perform an antivirus program scan
  • Check for system security patches
  • Boot the machine into Safe Mode

Answer : Remove the machine from the network

Two users share the same Windows 7 computer. The first user creates a document intended to be

used by both users, and then logs off. The second user logs on and types the name of the

document in the Start menu, but the document is not found. Which of the following is the problem?


Options are :

  • The document is owned by the first user. (Correct)
  • The document is set to hidden.
  • The document was saved as a system document.
  • The document is locked.

Answer : The document is owned by the first user.

A user can receive email but cannot send email with the email client software. Which of the

following protocols is incorrectly configured?


Options are :

  • POP
  • FTP
  • SNMP
  • SMTP (Correct)

Answer : SMTP

A customer reports to Karen, a technician, that a PCís video card has recently been upgraded and

the computer reboots randomly. The last few restarts have happened during movie playback,

playing a video game, and video editing. Which of the following is the MOST likely source of this

issue?


Options are :

  • The card is not compatible with the hardware of the machine.
  • The software the user is running is incompatible for the video card.
  • The video card requires additional power. (Correct)
  • The graphic driver for the card is corrupt.

Answer : The video card requires additional power.

After visiting the Windows Update website on a Windows 2000 computer and installing all

updates, a user reports that they are unable to select any resolution above 640X480 with sixteen

colors. Which of the following procedures should the technician complete FIRST?


Options are :

  • Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.
  • Increase the amount of shared video memory in the BIOS settings.
  • Uninstall the Windows Service Pack that had been installed most recently.
  • Reinstall device drivers for the video card from the manufacturerís website. (Correct)

Answer : Reinstall device drivers for the video card from the manufacturerís website.

A technician suspects the AC voltage into a PC power supply is bad. Which of the following tools

would MOST likely be used to confirm the diagnosis?


Options are :

  • Power supply tester
  • Cable tester
  • Oscilloscope
  • Multimeter (Correct)

Answer : Multimeter

Which of the following groups should a user be added to for the ability to restore files, without

granting any ownership privileges?


Options are :

  • Power Users
  • Administrators
  • Remote Desktop Users
  • Backup Operators (Correct)

Answer : Backup Operators

A customer, Karen, moved a personal computer from one room to another. The computer's power

LED is on, but the display's screen indicates no signal is available. Which of the following are

correct? (Select TWO).

A. The monitor cable is not fully attached to the PC.

B. The display adapter's drivers need to be reinstalled.

C. There are two video cards and the cable is attached to the disabled one.

D. Resolution is set too high in display settings.

E. The operating system is corrupted.


Options are :

  • A,E
  • A,C (Correct)
  • C,D
  • B,E

Answer : A,C

A technician is renaming files on a PC from a command prompt and is currently in the root of drive

C:. Which of the following commands should the technician use to move to a different directory?


Options are :

  • RD
  • MD
  • CD (Correct)
  • DIR

Answer : CD

A home user wants to setup a wireless network. Which of the following would be the MOST

important consideration?


Options are :

  • Number of PCs that will access the network
  • Location of the wireless router (Correct)
  • Number of available Ethernet ports on the router
  • Operating system type of the connected PCs

Answer : Location of the wireless router

A PC is powered on and begins POST. The PC takes a long time when scanning for drives. The

BIOS reports no hard drive can be found but the CD-ROM is identified. The technician knows that

there are two hard drives on the primary EIDE controller and a CD-ROM on the secondary EIDE

controller. Which of the following is the MOST likely cause of the problem?


Options are :

  • The hard drive data cable is reversed.
  • One hard drive is set as master and the other slave.
  • Both hard drives have the master jumper in place. (Correct)
  • Both hard drives have the cable select jumper in place.

Answer : Both hard drives have the master jumper in place.

A user states that the inkjet printer is printing streaks on documents. Which of the following would

resolve the issue?


Options are :

  • Use the printerís clean option. (Correct)
  • Print the demo page from the printer.
  • Replace the printer data cable.
  • Reinstall the drivers.

Answer : Use the printerís clean option.

A user has recently added a second IDE CD-RW drive to a machine in addition to the primary

DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows.

Which of the following is the MOST likely cause?


Options are :

  • The user connected the drive with a SATA cable.
  • Windows only supports one optical drive.
  • The drive jumper settings are incorrect. (Correct)
  • The drive is not receiving power from PSU.

Answer : The drive jumper settings are incorrect.

A technician has installed a secondary hard drive for a computer. However, the hard drive is not

appearing under My Computer. The disk is receiving power, and appeared on the POST when

Windows started. Which of the following Windows utilities would help configure the new hard disk?


Options are :

  • Device Manager
  • Disk Management (Correct)
  • Services and Applications
  • Removable Storage

Answer : Disk Management

A user reports that every time they start up their computer it stops with a bluescreen error. Which

of the following methods will give an alternate method of trying to start up a Windows computer?


Options are :

  • Hold down the left Shift key during start up.
  • Press the F4 key during start up.
  • Press the F2 key during start up.
  • Press the F8 key during start up. (Correct)

Answer : Press the F8 key during start up.

A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is

on. Which of the following should the technician do next?


Options are :

  • Replace the monitorís power cord with a known-good power cord.
  • Swap out the computerís video card.
  • Test the computer with a known-good monitor. (Correct)
  • Check if the monitor is still covered under the manufacturerís warranty.

Answer : Test the computer with a known-good monitor.

Windows 7 has notified a user that it has blocked access to the following address in Internet

Explorer: ftp://ftp.microsoft.com:21. Which of the following Windows features should the technician

check to ensure that there is not an explicit rule disallowing access to this location?


Options are :

  • Windows BranchCache
  • Windows User Account Control
  • Windows Firewall (Correct)
  • Windows Bitlocker

Answer : Windows Firewall

A technician discovers that RAM modules are overheating. Which of following is best practice in

this situation?


Options are :

  • Install additional CPU fans.
  • Install a heatsink on the chipset driver.
  • Install heatsinks on the RAM modules. (Correct)
  • Replace the RAM slots.

Answer : Install heatsinks on the RAM modules.

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