220-702 CompTIA A+ Practical Application Certification Exam Set 1

Which of the following command line utilities allows a technician to create a new directory?


Options are :

  • MD (Correct)
  • DIR
  • RD
  • CD

Answer : MD

A user states that the wireless router keeps rebooting while the power to the other equipment

stays on. Which of the following should the technician perform to prevent users from rebooting the

router? 


Options are :

  • Hide the SSID
  • Change the IP range of the wireless network
  • Disable WEP
  • Change the default administrator password (Correct)

Answer : Change the default administrator password

A client purchased a new internal hard drive to act as a second drive on a legacy machine. When

the client attempts to install the drive, the cable connector on the new drive is not compatible with

the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which

of the following would the technician recommend as the BEST solution to this situation?


Options are :

  • Have the client purchase a SCSI to SATA conversion kit.
  • Have the client purchase a SATA to IDE conversion kit.
  • Have the client purchase a SATA compatible system board.
  • Have the client return the drive and purchase an IDE compatible drive. (Correct)

Answer : Have the client return the drive and purchase an IDE compatible drive.

Which of the following is the access level of a user that belongs to both the Administrators and

Users groups? 


Options are :

  • User
  • Administrator (Correct)
  • Power User
  • Remote Desktop User

Answer : Administrator

A technician has just completed a CPU upgrade on a motherboard. Which of the following will

MOST likely cause the PC not to boot?


Options are :

  • The memory is incompatible with the new CPU.
  • The processor had pins broken during installation. (Correct)
  • An incorrect fan size was installed on the heatsink.
  • The technician used generic thermal paste.

Answer : The processor had pins broken during installation.

A user copied files from a CD and now the files can only be opened as read-only. Which of the

following utilities can be used to allow the user the ability to edit the files?


Options are :

  • CHMOD
  • EDIT
  • CONVERT
  • ATTRIB (Correct)

Answer : ATTRIB

When troubleshooting an 802.11g network. Which of the following can interfere with the network?


Options are :

  • Bluetooth headset
  • 2.4 GHz cordless phone (Correct)
  • Bluetooth printer
  • 900 MHz cordless phone

Answer : 2.4 GHz cordless phone

A technician is dispatched to a malware infected system. Upon arrival, the technician notices the

malwares pop-up on the screen. Which of the following boot methods would the technician utilize?


Options are :

  • Reboot in Recovery Console
  • Reboot in System Debug Mode
  • Reboot in Safe Mode (Correct)
  • Reboot in Last Known Good Configuration

Answer : Reboot in Safe Mode

Which of the following does an out-of-memory error indicate on a printer? 


Options are :

  • A faulty memory module in the printer.
  • A large print job has been sent to the printer. (Correct)
  • A postscript print job has been sent to the printer.
  • The printer firmware needs to be updated.

Answer : A large print job has been sent to the printer.

A Windows workstation is taking an excessive amount of time to load the desktop after login.

Which of the following could be causing the issue?


Options are :

  • Too many startup applications are running. (Correct)
  • The power supply is providing insufficient wattage.
  • The incorrect video drivers are installed on the computer.
  • BIOS on the system board needs to be updated.

Answer : Too many startup applications are running.

Which of the following is the default system directory for Windows 2000?


Options are :

  • C:\WINNT (Correct)
  • C:\WINDOWS
  • C:\SYSTEM
  • C:\

Answer : C:\WINNT

Which of the following utilities would a technician use to prevent a service from starting during

system startup?


Options are :

  • Event Viewer
  • MSCONFIG (Correct)
  • Task Manager
  • System File Checker

Answer : MSCONFIG

A user is attempting to access files shared on a remote computer. The file share permissions allow

the user to have full control; however, the NTFS permissions allow the user to have read access.

Which of the following is the users resulting access level for the remotely shared directory?


Options are :

  • Full control
  • Read (Correct)
  • Modify
  • Write

Answer : Read

Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?


Options are :

  • Documents and Settings (Correct)
  • Application Data
  • My Documents
  • Users

Answer : Documents and Settings

Which of the following switches for the FORMAT command line utility allows Bob, a technician, to

format a floppy disk the FASTEST?


Options are :

  • /v
  • /c
  • /q (Correct)
  • /x

Answer : /q

A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After

further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available

under the My Computer utility. Which of the following system utilities would MOST likely be used

to identify and resolve this issue?


Options are :

  • Event Viewer
  • Task Manager
  • DEFRAG
  • Device Manager (Correct)

Answer : Device Manager

Which of the following describes a computer in which the HDD LED is lit, but the mouse does not

respond and the computer is unresponsive?


Options are :

  • The computer has locked up (Correct)
  • Windows Update is running
  • The computer is in Safe Mode
  • The reset button is stuck

Answer : The computer has locked up

A user reports it takes a long time to load all applications and the hard drive LED is showing

constant activity. Which of the following is MOST likely the issue?


Options are :

  • The processor is faulty.
  • The modem drivers are corrupt.
  • The file system is fragmented. (Correct)
  • The power supply is faulty.

Answer : The file system is fragmented.

A customer reports that a networked printer is not printing documents. The technician successfully

pings the printers IP address. Which of the following could be the problem? (Select TWO).

A. The network cable is unplugged.

B. The printer is low on toner.

C. The gateway address on the printer is incorrect.

D. The printer is out of paper.

E. The spooler is not functioning.


Options are :

  • C,D
  • A,B
  • D,E (Correct)
  • B,C

Answer : D,E

Which of the following should the technician do FIRST when removing a paper jam?


Options are :

  • Turn the printer off. (Correct)
  • Open all the doors in the printer.
  • Clear the print queue.
  • Take the printer offline.

Answer : Turn the printer off.

Which of the following tools can be used prior to installing Windows Vista to find hardware

compatibility issues?


Options are :

  • None of the above
  • Upgrade Advisor (Correct)
  • Window Aero
  • Device Manager
  • Task Manager

Answer : Upgrade Advisor

A technician is dispatched to a system that will not go beyond the Windows XP splash screen.

Which of the following, after restart, would allow the technician to load Windows XP?


Options are :

  • Press F6, select Debug mode, login
  • Press F8, select Debug mode, login
  • Press F6, select Last Known Good Configuration, login
  • Press F8, select Last Known Good Configuration, login (Correct)

Answer : Press F8, select Last Known Good Configuration, login

A technician turns on a PC and before the computer boots up, the technician is prompted for a

password. The technician does not know the password. Which of the following can the technician

do to allow access to the PC? (Select TWO).

A. Set the clear password jumper on the motherboard.

B. Enter the BIOS setup and select the clear password setting.

C. Remove the power cord from the power supply and then plug it back in.

D. Power cycle the PC.

E. Remove the CMOS battery for 15 minutes.


Options are :

  • A,E (Correct)
  • A,D
  • C,D
  • B,E

Answer : A,E

A technician receives an error message inaccessible boot device on their monitor. Which of the

following components is causing the issue?


Options are :

  • NTLDR file is missing
  • BIOS is corrupted
  • Hard disk drive failure (Correct)
  • System board failure

Answer : Hard disk drive failure

Which of the following will allow a technician to extend a partition?


Options are :

  • Set the drive up as basic
  • Set the drive as dynamic (Correct)
  • Install a second hard drive
  • Format the drive to FAT32

Answer : Set the drive as dynamic

A technician plugs a USB device into the computer. The system tray displays a message that

reports the device is installed, but may not work properly. Which of the following is the MOST likely

cause of the message?


Options are :

  • The device needs an updated driver installed. (Correct)
  • The device is incompatible with the installed version of Windows.
  • The plugged in device is too slow for the USB port speed.
  • The device needs a firmware update.

Answer : The device needs an updated driver installed.

A user needs assistance in troubleshooting a printing problem. The print job seems to process

correctly at the workstation but never comes out of the printer. Which of the following should a

technician recommend?


Options are :

  • Restart the print job in the print queue.
  • Run the Add Printer Wizard.
  • Print a test page from the printer properties.
  • Restart the print spooler service. (Correct)

Answer : Restart the print spooler service.

Which of the following network modifications should be implemented to extend the wireless

network range and allow out-of-range users to share the Internet connection?


Options are :

  • Upgrade the out-of-range users SSID searching software.
  • Enable network sharing on the users computers that are within range.
  • Add a wireless access point for the out-of-range users. (Correct)
  • Create a new VLAN for the out-of-range users.

Answer : Add a wireless access point for the out-of-range users.

Which of the following command line tools can be used to display the default gateway, IP address,

and DNS servers currently being used by a host?


Options are :

  • IPCONFIG /ALL (Correct)
  • NSLOOKUP
  • TRACERT
  • PING -T

Answer : IPCONFIG /ALL

A PC administrator is trying to implement BitLocker full disk encryption but the PC reports that a

security module is not found. Which of the following should the administrator do to correct this?


Options are :

  • Enable the BIOS password
  • Enable TPM in the BIOS (Correct)
  • Turn UAC off
  • Create a separate partition with EFS

Answer : Enable TPM in the BIOS

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