CAIIB 2020 Retail Banking Mock Tests Set 11

In _________ stage of retail marketing, an organisation answers questions like “who, where, when and how” for the offering. It focuses on performing activities in the right manner.


Options are :

  • Marketing Analysis
  • Marketing Planning
  • Marketing implementation
  • Market control

Answer :Marketing Analysis

CAIIB 2020 Retail Banking Mock Tests Set 12

In ______ stage, an organisation answers questions like “who, where, when and how” for the offering. It focuses on performing activities in the right manner.


Options are :

  • Marketing Analysis
  • Marketing Planning
  • Marketing implementation
  • Market control

Answer :Marketing implementation

__________  in retail banking refers to the different ingredients that make up a good meal for the customer.


Options are :

  • Marketing Analysis.
  • Marketing Mix.
  • Marketing Combination.
  • Market control.

Answer :Marketing Mix.

Which of the following are the 7 Ps of Retail Marketing Mix?


Options are :

  • Product , Price, Promotion, Place, People, Process, Physical Evidence
  • Product , Principle, Promotion, Place, People, Process, Physical Evidence
  • Product , Price, Promotion, Placement, People, Process, Physical Evidence
  • Product , Price, Promotion, Place, People, Production, Physical Evidence

Answer :Product , Price, Promotion, Place, People, Process, Physical Evidence

CAIIB 2020 Bank Financial Management Mock Tests Set 1

________ in the marketing mix refers to resultant transaction cost to be borne by the banker or the customer depending upon the product offered or availed.


Options are :

  • Price
  • Promotion
  • Process
  • Product

Answer :Price

In case of other retail services, price refers to the _________  bank is charging for offering the different services.


Options are :

  • DICGC
  • deposit Security
  • fee/Charges
  • Free ATM

Answer :fee/Charges

The various ways in which the marketer develops promotion strategies are -

I) Personal Selling        II) Advertisement        III) Sales Promotions  IV) Publicity


Options are :

  • Only I,II
  • Only I,II,III
  • Only II,III,IV
  • all of the above viz. I,II,III,IV

Answer :all of the above viz. I,II,III,IV

CAIIB 2020 Bank Financial Management Mock Tests Set 10

______ concept in marketing refers to the staff who are doing the marketing strategies and also those who are the beneficiaries of the marketing strategies.


Options are :

  • Price
  • Promotion
  • Process
  • People

Answer :People

In Retail Banking Mix, ________  refers to developing tangibility to the intangibility concept of banking services.


Options are :

  • Place
  • People
  • Process
  • Physical evidence

Answer :Physical evidence

Bank Marketing refers to

I)Identifying the most profitable markets now and in the future.

II)Assessing the present and future needs of customers.

III)Setting business development goals and market plans to meet them.

IV)Adapting to a changing environment in the market place.


Options are :

  • Only I,II,IV
  • Only I,II
  • Only II,III
  • all of the above viz. I,II,III,IV

Answer :all of the above viz. I,II,III,IV

CAIIB 2020 Bank Financial Management Mock Tests Set 11

In which stage of the marketing process does an organization answer questions like “who, where, when, and how” for the offering?


Options are :

  • Marketing planning
  • Marketing control
  • Marketing analysis
  • Marketing implementation

Answer :Marketing implementation

In ______ stage, an organisation performs the job of regulating its goals by auditing, measuring, evaluating and acting upon the defined parameter of control.


Options are :

  • Marketing Analysis
  • Marketing Planning
  • Marketing implementation
  • Market control

Answer :Market control

A ________  can be defined as “Anything that has the capacity to provide the satisfaction, use, and return desired by the customer”.


Options are :

  • Bank Desire
  • Bank Product
  • Bank Custom
  • Bank Norms

Answer :Bank Product

CAIIB 2020 Bank Financial Management Mock Tests Set 12

_______  relates to all organisational activities which go into the marketing of the final product to the customer including delivery channels.


Options are :

  • Price
  • Promotion
  • Process
  • People

Answer :Process

Which of the following are the cases of Banks attempt for tangibilisation.


Options are :

  • Debit Card
  • ATM Card
  • Personalized Cheque
  • all of the above

Answer :all of the above

All the Ps in marketing mix are interlinked. In order to effectively develop and market a product or service in the retail banking space, while one of the element is not relevant?


Options are :

  • Product
  • Promotion
  • Priority
  • Process

Answer :Priority

CAIIB 2020 Bank Financial Management Mock Tests Set 13

BCSBI was formed under the chairmanship of -


Options are :

  • K Madhav Das
  • S S Tarapore
  • Mrs. KS Shere
  • PL Tandon

Answer :S S Tarapore

________ is a voluntary Code which sets the minimum standards of banking practices for banks to follow when they are dealing with individual customers.


Options are :

  • BCSBI
  • NI Code
  • RBI Code
  • BCBSI

Answer :BCSBI

Registered office of BCSBI is at _____


Options are :

  • Chennai
  • Mumbai
  • Delhi
  • Kolkata

Answer :Mumbai

CAIIB 2020 Bank Financial Management Mock Tests Set 14

BCSBI has brought out which of the following codes-

I) Code of Bank’s Commitment to Customers

II) Code of Bank’s Commitment to Micro and Small Enterprises’

III) Code of Bank’s Commitment to Staff

IV) Code of Bank’s Commitment to Share Holders


Options are :

  • Only I,III
  • Only II,III
  • Only I,II
  • All of the above viz. I,II,III,IV

Answer :Only I,II

Code of Bank’s Commitment to Micro and Small Enterprises’ is available in ____ Regional languages other than in English and Hindi.


Options are :

  • 9
  • 10
  • 11
  • 12

Answer :11

Which of the following are objectives of code of bank’s commitment?

I)Promote good and fair banking practices by setting minimum standards in member bank’s dealings with customers

II)Increase transparency so that customers can have a better understanding of what they can reasonably expect from member banks

III)Encourage market forces, through competition, to achieve higher operating standards

IV)Promote a fair and cordial relationship between customers and their banks


Options are :

  • Only I,II
  • Only II,III
  • Only I,II,III
  • All of the above viz. I,II,III,IV

Answer :All of the above viz. I,II,III,IV

CAIIB 2020 Bank Financial Management Mock Tests Set 2

As per BCSBI’s Right to Fair Treatment, Banks Should -

I) Providing minimum banking facilities of receipt and payment of cash/cheques, remittances, exchange of soiled notes, etc., at the bank’s counter and also providing cashless transactions through alternate delivery channels.

II) Meeting the commitments and standards set in this Code, for the products and services Member Banks offer, and in the procedures and practices they follow.

III) Making sure Member Bank’s products and services meet relevant laws and regulations in letter and spirit and are appropriate to customer needs and in line with the banking scenario, including digital banking.

IV) Ensuring that member banks dealings with customer rest on ethical principles of integrity and transparency.


Options are :

  • Only I,IV
  • Only II,III,IV
  • Only I,II,III
  • All of the above viz. I,II,III,IV

Answer :All of the above viz. I,II,III,IV

How does banks ensure that customers are given complete information about the bank’s products and services, minimum balance requirements, the interest rates and service charges, besides the terms and conditions applicable ?

I) By sending SMS or e-mails to customers.

II) Through electronic or print media

III) Display of updates on bank’s website

IV) Display of information on branch notice board.


Options are :

  • Only III,IV
  • Only II,III,IV
  • Only I,II
  • All of the above viz. I,II,III,IV

Answer :All of the above viz. I,II,III,IV

As per BCSBI’s Right to Suitability-


Options are :

  • The member banks should offer their products appropriate to customer needs and based on assessment of their financial circumstances and understanding.
  • The member banks will help customer to understand how former’s financial products and services work
  • The member banks will deal quickly and sympathetically with things that go wrong
  • None of the above.

Answer :The member banks should offer their products appropriate to customer needs and based on assessment of their financial circumstances and understanding.

CAIIB 2020 Bank Financial Management Mock Tests Set 3

Objectives of Code of bank’s commitment to Micro and Small Enterprises is/are -

I)To give a positive thrust to the MSE sector by providing easy access to efficient banking services.

II) To promote good and fair banking practices by setting minimum standards in dealing with MSE customers.

III)To increase transparency so that MSE can have a better understanding of what they can reasonably expect of the services.

IV) To improve member banks understanding of their business through effective communication.


Options are :

  • Only II,IV
  • Only III,IV
  • Only IV
  • All of the above viz. I,II,III,IV

Answer :All of the above viz. I,II,III,IV

In which of the following ways BCSBI monitor the implementation of the Codes?

I) By obtaining an Annual Statement of Compliance (ASC) from member banks.

II) By undertaking Visits to branches to find out the status of ground-level implementation of Codes.

III) By undertaking Studies of complaints received from customers.

IV) By going through orders/awards issued by Banking Ombudsmen/Appellate.


Options are :

  • Only I
  • Only II
  • Only III
  • All of the above viz. I,II,III,IV

Answer :All of the above viz. I,II,III,IV

Why BCSBI publish code compliance rating in public domain?


Options are :

  • This may enhance/diminish the image of the member bank. Therefore, the ratings trigger the member banks to improve their functions for a better rating.
  • This reduces the chances of Governments capital infusion into the member bank. Therefore, the ratings trigger the member banks to improve their functions for a better rating.
  • This results in drop in share price of the member bank. Therefore, the ratings trigger the member banks to improve their functions for a better rating.
  • None of the above.

Answer :This may enhance/diminish the image of the member bank. Therefore, the ratings trigger the member banks to improve their functions for a better rating.

CAIIB 2020 Bank Financial Management Mock Tests Set 4

If a customer wants to make a complaint, the bank will help the customer and tell the customer - 

I) How to do so

II) Where a complaint can be made

III) To whom a complaint can be made

IV) When to expect a reply

V) Whom to approach for redressal 

VI) What to do if you are not satisfied about the outcome.


Options are :

  • Only I to V
  • Only II to VI
  • Only III to VI
  • All of the above viz. I to VI

Answer :All of the above viz. I to VI

With the adoption of ‘Code Bank’s Commitment to Customers’ by member banks, who are members of BCSBI, which of the following codes of IBA are no longer applicable-


Options are :

  • Bankers’ Fair Practice Code – w.e.f. June 2004.
  • Fair Practice Code for Credit Card Operations.
  • Model Code for Collection of Dues and Repossession of Security.
  • All of the above

Answer :All of the above

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