CABA Certified Associate Business Analyst Practice Test Set 1

Which Conflict Management Strategy is also referred to as 'Strategy of Integration'?


Options are :

  • Compromising
  • Smoothing
  • Withdrawing
  • Problem Solving

Answer : Problem Solving

CABA Certified Associate Business Analyst Practice Exam Set 2

Which Six Sigma methodology is used when you are creating new processes?


Options are :

  • DMAIC
  • FMA
  • Lean
  • DMADV

Answer : DMADV

An “item gathering” process takes place in:


Options are :

  • Brainstorming
  • Problem Solving
  • Forming
  • Multi-Voting

Answer : Brainstorming

If two or more individuals performed the same measurement process and achieve the same result each time, the measure is considered:


Options are :

  • In control
  • Testable
  • Reliable
  • Valid

Answer : Reliable

CABA Certified Associate Business Analyst Practice Test Set 3

Which of the following is NOT a component of a workbench?


Options are :

  • Entrance Criteria (Inputs)
  • Work Procedures
  • Check Procedures
  • Process Contract
  • Exit Criteria (Deliverables)

Answer : Process Contract

Which of the following is NOT part of Kaplan and Norton Strategic Perspectives?


Options are :

  • Customer Perspective
  • Business Process Perspective
  • Learning and Growth Perspective
  • Human Resource Perspective

Answer : Human Resource Perspective

Given the following sets of leaders (a-e), and their concepts (1-5), which one of the following best pairs the two sets? 1 - The Hierarchy of Needs 2 - Scientific Management 3 -The Hawthorne Effect 4 - Benevolent-authoritarian 5 - Quality Revolution a – Elton Mayo b – Abraham Maslow c – Rensis Likert d – Frederick Taylor e – Deming


Options are :

  • 3a, 1b, 2d, 4c, 5e
  • 1b, 2a, 3c, 4d, 5e
  • 1a, 2b, 3c, 4d, 5e
  • 4a, 1d, 2e, 3c, 5b

Answer : 3a, 1b, 2d, 4c, 5e

CABA Certified Associate Business Analyst Practice Exam Set 9

Good listening is a passive activity.


Options are :

  • TRUE
  • False

Answer : False

There is a high dependence on the leader for guidance and direction, little agreement on team objectives, and individual roles and responsibilities are unclear. This situation is part of the ________________ Stage of the Tuckman Model.


Options are :

  • Storming
  • Norming
  • Performing
  • Forming

Answer : Forming

The establishment of standing Process Improvement Teams helps to address the question of:


Options are :

  • What is the best way to improve the process?
  • How do we reduce variability within the process?
  • Who do we tell?
  • None of the above

Answer : Who do we tell?

CABA Certified Associate Business Analyst Practice Test Set 1

Which of the following techniques was developed by Drs. Robert Kaplan and David Norton?


Options are :

  • Balanced Scorecard
  • Business Dashboard
  • Enterprise Dashboard
  • PDCA

Answer : Balanced Scorecard

Which theory focuses on team development and behavior?


Options are :

  • Dialectical Models
  • Forming-Storming-Norming-Performing Model
  • Evolutionary Models
  • Simpson Models

Answer : Forming-Storming-Norming-Performing Model

A fifth element was added to the "Forming Storming Norming Performing" model. What is a the fifth stage is called:


Options are :

  • Elaborating
  • Viewing
  • All the above
  • Adjourning
  • None of the above

Answer : Adjourning

CABA Certified Associate Business Analyst Practice Test Set 6

"Roles and responsibilities are clear and accepted" at what stage in Tuckman's Model?


Options are :

  • Forming
  • Storming
  • Norming
  • Performing

Answer : Norming

The original concept of the PDCA cycle was given by:


Options are :

  • Dr. Shewhart
  • Maslow
  • Ishikawa
  • Harold S. Geneen

Answer : Dr. Shewhart

Causes of Variation that are typically "external" to the process are referred to as:


Options are :

  • Separate Causes of Variation
  • None of the above
  • Common Causes of Variation
  • Special Causes of Variation

Answer : Special Causes of Variation

CABA Certified Associate Business Analyst Practice Exam Set 6

What ISO standard was introduced to address the issue of Information Technology Service Management?


Options are :

  • ISO 9001
  • ISO 12207
  • None of the above
  • ISO 20000
  • ISO 9000

Answer : ISO 20000

The following are some of the characteristics of Special Causes, EXCEPT:


Options are :

  • Not predictable
  • Has a random pattern of data points within the control limits
  • Can be assigned to a defect in the system
  • Not inherent within the system

Answer : Has a random pattern of data points within the control limits

Which technique is used to reduce the total number of items to a manageable number and to have the resulting items in a priority sequence


Options are :

  • Brainstorming
  • Affinity Diagram
  • None
  • Group Ranking

Answer : Group Ranking

CABA Certified Associate Business Analyst Practice Test Set 6

Creating a baseline of current performance is part of planning phase.


Options are :

  • TRUE
  • False

Answer : TRUE

Cycle Time Management focuses on:


Options are :

  • Entails Not Only Downsizing, but Upsizing
  • Keeps Work Moving at a Constant Pace
  • Processes and Process Improvement
  • Organization’s Growth and Profitability

Answer : Processes and Process Improvement

Which of the following is the best example of 'Manage by Fact'?


Options are :

  • Managing to meet the customer requirements
  • Meeting the desired results
  • Identify goals for desired business results
  • Using metrics data for performing appraisals

Answer : Meeting the desired results

CABA Certified Associate Business Analyst Practice Test Set 5

Which of the following is NOT part of ITIL standard?


Options are :

  • Risk Assessment
  • Application Management
  • Security Management
  • Service Delivery

Answer : Risk Assessment

In a Johari Model, the areas of the quadrants are fixed.


Options are :

  • TRUE
  • False

Answer : False

ISO 20000-2 address the issue of ITSM for:


Options are :

  • Code of Practice for Service Management
  • Process Improvement
  • Specification for Service Management
  • Process Assessment

Answer : Code of Practice for Service Management

CABA Certified Associate Business Analyst Practice Exam Set 9

What management style is characterized by leadership in a condescending form of master- servant trust, where motivation is mainly by rewards and where managerial personnel feel responsibility but lower levels do not?


Options are :

  • Participative - Group System
  • Benevolent - Authoritarian
  • None of the above
  • Consultative System
  • Exploitive - Authoritarian

Answer : Benevolent - Authoritarian

Which of the following is a Level 4 process area?


Options are :

  • Risk Management
  • Decision Analysis and Resolution
  • Organizational Process Definition
  • Quantitative Project Management

Answer : Quantitative Project Management

When a person does not know some of their own qualities but others are aware of those qualities, this can be mapped to ________ in the Johari Window.


Options are :

  • Hidden Area
  • None of the above
  • Blind Area
  • Façade
  • Open Area

Answer : Blind Area

CABA Certified Associate Business Analyst Practice Test Set 5

You are the Business Analyst for a safety critical application. You have collected large amounts of data from various sources and need to provide input to make the product a success. You have been approached by a competitor to join them as they intend to develop a similar product What must you do?


Options are :

  • Reject the offer – as it will be a conflict of interest
  • None of the above
  • You can participate in giving expert comments
  • Join the competitor and use the knowledge you have acquired

Answer : Reject the offer – as it will be a conflict of interest

The concept of Continuous Improvement as applied to Quality is best described by which of the following?


Options are :

  • Improved technology will be added to tss he proce
  • Processes will be improved by a lot of small improvements
  • The functionality of the products will be enhanced
  • Organizations must adopt and implement every “new thing”

Answer : Processes will be improved by a lot of small improvements

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