CABA Certified Associate Business Analyst Practice Exam Set 6

Quality Management is defined as an approach which uses decisions based on:


Options are :

  • Logic, Facts, Schedule
  • None of the above
  • Facts, Data, Logic
  • Budget, Schedule, Information

Answer : Facts, Data, Logic

Which communication skill is crucial, but often the last to be emphasized?


Options are :

  • Listening
  • None of the above
  • Writing
  • Speaking

Answer : None of the above

CABA Certified Associate Business Analyst Practice Test Set 6

Quality is an attribute of:


Options are :

  • All of the above
  • A Product
  • None of the abovec
  • A Service
  • A Process

Answer : All of the above

All of the following reasons are ways by which a Business Analyst can influence quality of the products, EXCEPT:


Options are :

  • Identify and define a suitable requirements process
  • Obtain understanding on tools available for developing quality system
  • None of the above
  • Identify as many requirements defects as possible as early as possible

Answer : None of the above

The application of the Pareto Principle helps to focus an organization’s attention on the critical few issues or activities that will result in the greatest benefit. What percentage are typically referred to as the "critical few"?


Options are :

  • 80%
  • 20%
  • 40%
  • 60%

Answer : 20%

CABA Certified Associate Business Analyst Practice Exam Set 4

Quality Assurance is defined as those activities which are designed to prevent defects. Which of the following is an example of Quality Assurance?


Options are :

  • Conduct end-user training
  • Conduct reviews / inspection
  • Conduct a test to prevent defects reaching customers
  • Perform root cause analysis on systemic process errors

Answer : Perform root cause analysis on systemic process errors

Quality Assurance is defined as those activities which are designed to:


Options are :

  • None of the above
  • Prevent defects from occurring
  • Track problems reported to closure
  • Improves a product's quality
  • All of the above

Answer : Prevent defects from occurring

Which of the following is NOT a contribution by Walter Shewhart?


Options are :

  • 1-2-3-4 Cycle
  • Pareto Principle
  • Continuous Improvement
  • Statistical Process Control

Answer : Pareto Principle

CABA Certified Associate Business Analyst Practice Exam Set 11

_______________defects are more expensive to correct when found during the UAT phase than during other phases.


Options are :

  • None
  • Design Phase
  • Design Phase
  • Requirements Phase

Answer : Requirements Phase

A non-verbal cue when listening such as leaning forward slightly


Options are :

  • Sends an aggressive signal and should be avoided
  • None of the above
  • Indicates a lack of interest in what is being said
  • Signals interest in what is being said

Answer : Signals interest in what is being said

Entity Relationship Diagrams identify:


Options are :

  • Define all of the components of a specific activity
  • How and when transformations occur
  • Trace the movement of information through a process
  • Who and what are involved in a process and how they interact

Answer : Who and what are involved in a process and how they interact

CABA Certified Associate Business Analyst Practice Test Set 6

Quality Control is defined as those activities which are designed to ___________ defects


Options are :

  • Reduce
  • Remove
  • Prevent
  • Detect

Answer : Detect

Force Field Analysis is a structured approach for identifying and evaluating the forces that will promote, encourage, and support change and those that will resist change. These forces are:


Options are :

  • Restraining Forces
  • A and B
  • Resolving Forces
  • B and C
  • Driving Forces

Answer : A and B

Communication tools for the Business Analyst include:


Options are :

  • All of the above
  • Focus Groups
  • Brainstorming
  • Negotiating
  • None of the above

Answer : All of the above

CABA Certified Associate Business Analyst Practice Test Set 3

The theory that shows an individual is driven by their own effort is:


Options are :

  • Herzberg Theory
  • Maslow’s Hierarchy
  • Theory X
  • Theory Y

Answer : Theory Y

Quality Control activities are what type of cost in the Cost of Quality concept?


Options are :

  • Appraisal Cost
  • Preventive Cost
  • Product Cost
  • Failure Cost

Answer : Appraisal Cost

Inspections, reviews, and dynamic testing are __________ activities in the Software Development Lifecycle (SDLC).


Options are :

  • Quality Control
  • Training
  • TQM
  • Quality Assurance
  • Risk Analysis

Answer : Quality Control

CABA Certified Associate Business Analyst Practice Test Set 2

Which of the following is a common format for performance reporting?


Options are :

  • Pareto Diagrams
  • Cause-and-Effect Diagram
  • Control Charts
  • Bar Charts

Answer : Bar Charts

The Quality Trilogy identified by Juran includes


Options are :

  • Planning, Improvement, Control
  • Goal, Question, Metric
  • Plan, Do, Check
  • People, Process, Technology

Answer : Planning, Improvement, Control

Affinity Diagram is a tool which is normally used in conjunction with


Options are :

  • Control Charts
  • Scatter Plots
  • Brainstorming
  • Benchmarking

Answer : Brainstorming

CABA Certified Associate Business Analyst Practice Exam Set 8

One of Deming's 14 points is "Work to constantly improve quality and productivity."


Options are :

  • False
  • True

Answer : True

The facilitator is in a position of little power during the facilitated session.


Options are :

  • True
  • False

Answer : False

Which of the following techniques handles “messy data” very effectively?


Options are :

  • Cause-and-Effect Diagram
  • Pie Chart
  • Affinity Diagram
  • Bar Chart

Answer : Affinity Diagram

CABA Certified Associate Business Analyst Practice Exam Set 1

The components that make up the cost-of-quality are:


Options are :

  • Preventive, Dynamic Testing, and Static Testing
  • Productivity, Efficiency, Effectiveness, and Reliability
  • None of the above
  • Preventive, Appraisal, and Failure Costs
  • Run Chart, Pareto Chart, Scatter Plot, and Histogram

Answer : Preventive, Appraisal, and Failure Costs

Creating a baseline of current performance generally happens in which phase of the Plan-Do- Check-Act cycle?


Options are :

  • Check
  • Plan
  • Do
  • Act

Answer : Plan

Which approach emphasizes process oriented thinking rather than results-product oriented thinking?


Options are :

  • Lewin
  • Histogram
  • Force Field Analysis
  • Kaizen

Answer : Kaizen

CABA Certified Associate Business Analyst Practice Test Set 3

Which is NOT a commonly used Quality Management tool?


Options are :

  • Fishbone Diagram
  • Pareto Chart
  • Control Chart
  • CSSR Report

Answer : CSSR Report

In the EVM concept, a SPI greater than 1 indicates:


Options are :

  • Less of the budget was consumed for the work
  • More than planned time has been used to complete the scheduled work
  • Excess of the budget have been spent for the actual work completed
  • 100% or less of the planned time has been used to complete the scheduled work

Answer : 100% or less of the planned time has been used to complete the scheduled work

Customer Satisfaction Index


Options are :

  • Cost Schedule Index
  • Company Security Index
  • Cost Satisfaction Index
  • Customer Satisfaction Index

Answer : Cost Schedule Index

CABA Certified Associate Business Analyst Practice Test Set 5

Interviewing activities are generally irrelevant in most Business Analyst’s job.


Options are :

  • True
  • False

Answer : False

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