CABA Certified Associate Business Analyst Practice Exam Set 5

The Six Sigma acronym, DMAIC, stands for:


Options are :

  • None of the above
  • Defined Markers and Improvement Controls
  • Define, Measure, Analyze, Improve, Control
  • Defect Measurement Assessment Implementation Control
  • Describe, Manage, Assess, Initiate, Continuec

Answer : Define, Measure, Analyze, Improve, Control

When a person does not know some of their own qualities but others are aware of those qualities, this can be mapped to ________ in the Johari Window.


Options are :

  • Hidden Area
  • None of the above
  • Blind Area
  • Open Area
  • Façade

Answer : Blind Area

CABA Certified Associate Business Analyst Practice Test Set 5

A technique that can be used for active listening is:


Options are :

  • Explain the speaker's meaning
  • Offer a point of view often when in conversation
  • Paraphrase the speaker's meaning
  • Express concerns

Answer : Paraphrase the speaker's meaning

Continuous Improvement is the definition for Quality proposed by________________


Options are :

  • Juran
  • Crosby
  • Deming
  • Maslow

Answer : Deming

Causes of Variation that are typically "external" to the process are referred to as:


Options are :

  • Special Causes of Variation
  • Separate Causes of Variation
  • None of the above
  • Common Causes of Variation

Answer : Special Causes of Variation

CABA Certified Associate Business Analyst Practice Test Set 2

Which theory focuses on team development and behavior?


Options are :

  • Simpson Models
  • Forming-Storming-Norming-Performing Model
  • Dialectical Models
  • Evolutionary Models

Answer : Forming-Storming-Norming-Performing Model

A process that no one "owns" should be a candidate for elimination


Options are :

  • True
  • False

Answer : True

Which of the following statements is NOT true for the Team Building Process?


Options are :

  • A and B
  • The team is involved the in developing the Strategic Plan
  • Have team members develop more detailed plans with their staffs to implement their assigned areas
  • None of the above
  • Have each team member get input for the plan from his or her staff

Answer : None of the above

CABA Certified Associate Business Analyst Practice Test Set 5

An Intent Standard is directly measurable.


Options are :

  • False
  • True

Answer : False

The concept of Continuous Improvement as applied to Quality is best described by which of the following?


Options are :

  • Processes will be improved by a lot of small improvements
  • Improved technology will be added to the process
  • The functionality of the products will be enhanced
  • Organizations must adopt and implement every “new thing”

Answer : Processes will be improved by a lot of small improvements

Cycle Time Management focuses on:


Options are :

  • Keeps Work Moving at a Constant Pace
  • Entails Not Only Downsizing, but Upsizing
  • Organization’s Growth and Profitability
  • Processes and Process Improvement

Answer : Processes and Process Improvement

CABA Certified Associate Business Analyst Practice Test Set 6

Tuckman's fifth stage is the break-up of the group when the task is completed successfully.


Options are :

  • True
  • False

Answer : True

What management style is characterized by leadership in a condescending form of master-servant trust, where motivation is mainly by rewards and where managerial personnel feel responsibility but lower levels do not?


Options are :

  • Exploitive - Authoritarian
  • Consultative System
  • Benevolent - Authoritarian
  • Participative - Group System
  • None of the above

Answer : Benevolent - Authoritarian

Good listening is a passive activity


Options are :

  • False
  • True

Answer : False

CABA Certified Associate Business Analyst Practice Exam Set 6

"Roles and responsibilities are clear and accepted" at what stage in Tuckman's Model?


Options are :

  • Norming
  • Storming
  • Performing
  • Forming

Answer : Norming

Which Conflict Management Strategy is also referred to as 'Strategy of Integration'?


Options are :

  • Problem Solving
  • Compromising
  • Smoothing
  • Withdrawing

Answer : Problem Solving

A fifth element was added to the "Forming Storming Norming Performing" model. What is the fifth stage is called:


Options are :

  • Adjourning
  • None of the above
  • Elaborating
  • All the above
  • Viewing

Answer : Adjourning

CABA Certified Associate Business Analyst Practice Test Set 6

It is mandatory that the facilitator be an expert in the subject matter under discussion.


Options are :

  • True
  • False

Answer : False

Which of the following are major characteristics of Quality Management?


Options are :

  • All of the above
  • Manage with Facts
  • Manage by Process
  • Continuous Improvement
  • Focus on the Customer

Answer : All of the above

You are the Business Analyst for a safety critical application. You have collected large amounts of data from various sources and need to provide input to make the product a success. You have been approached by a competitor to join them as they intend to develop a similar product. What must you do?


Options are :

  • You can participate in giving expert comments
  • Reject the offer – as it will be a conflict of interest
  • None of the above
  • Join the competitor and use the knowledge you have acquired

Answer : Reject the offer – as it will be a conflict of interest

CABA Certified Associate Business Analyst Practice Exam Set 8

Which of the following is NOT part of Kaplan and Norton Strategic Perspectives?


Options are :

  • Learning and Growth Perspective
  • Customer Perspective
  • Human Resource Perspective
  • Business Process Perspective

Answer : Human Resource Perspective

Using Forced Choice Method is effective when the number of items are:


Options are :

  • Less than 3
  • Greater than 10
  • Less than 10
  • Greater than 15

Answer : Less than 10

Six Sigma approach suggests that there should not be more than ______ defects per million opportunities.


Options are :

  • 34
  • 3.4
  • 6.8
  • 4.5

Answer : 3.4

CABA Certified Associate Business Analyst Practice Exam Set 6

The Information Technology Infrastructure Library (ITIL) describes:


Options are :

  • IT service delivery “best practices”
  • IT training "best practices"
  • Software development life cycle processes

Answer : IT service delivery “best practices”

A wide variety of activities which contribute nothing to the accomplishment of the objectives are termed as _________ by the management theorists


Options are :

  • Sound
  • None of the above
  • Noise
  • Overrun

Answer : Noise

Which of the following techniques was developed by Drs. Robert Kaplan and David Norton?


Options are :

  • Business Dashboard
  • Enterprise Dashboard
  • PDCA
  • Balanced Scorecard

Answer : Balanced Scorecard

CABA Certified Associate Business Analyst Practice Exam Set 8

The following are some of the characteristics of Special Causes, EXCEPT:


Options are :

  • Can be assigned to a defect in the system
  • Has a random pattern of data points within the control limits
  • Not inherent within the system
  • Not predictable

Answer : Has a random pattern of data points within the control limits

Which of the following is a Level 4 process area?


Options are :

  • Risk Management
  • Decision Analysis and Resolution
  • Organizational Process Definition
  • Quantitative Project Management

Answer : Quantitative Project Management

Crosby demonstrated that the best approach to reduce Total Product Cost is to:


Options are :

  • Increase Appraisal and Failure Costs
  • Reduce Prevention Costs
  • Increase Rework Cost
  • Increase Prevention Costs

Answer : Increase Prevention Costs

CABA Certified Associate Business Analyst Practice Test Set 2

In Tuckman's Forming-Storming-Norming-Performing Model, Agreement and Consensus is largely formed among teams during the:


Options are :

  • Forming Stage
  • Performing Stage
  • Norming Stage
  • Storming Stage

Answer : Norming Stage

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