CABA Certified Associate Business Analyst Practice Exam Set 4

What ISO standard was introduced to address the issue of Information Technology Service Management?


Options are :

  • None of the above
  • ISO 12207
  • ISO 9001
  • ISO 9000
  • ISO 20000

Answer : ISO 20000

In a Johari Model, the areas of the quadrants are fixed


Options are :

  • True
  • False

Answer : False

CABA Certified Associate Business Analyst Practice Exam Set 3

Responsibility for measurement rests with _______________ at all times.


Options are :

  • Metrics Consultant
  • Individuals Performing the Work
  • Process Engineer
  • Management

Answer : Management

Which stage in Tuckman's Model depicts the following scenario, "There is a high degree of dependence on the designated leader for guidance and direction."


Options are :

  • Forming
  • Performing
  • Norming
  • Staging

Answer : Forming

A Literal Standard is directly measurable


Options are :

  • True
  • False

Answer : True

CABA Certified Associate Business Analyst Practice Exam Set 6

____________ is the degree to which a measure actually measures what it was intended to measure.


Options are :

  • Calibration
  • Validity
  • Simplicity
  • Reliability

Answer : Validity

If two or more individuals performed the same measurement process and achieve the same result each time, the measure is considered:


Options are :

  • In Control
  • Reliable
  • Valid
  • Testable

Answer : Reliable

As it relates to CMM/CMMI, the acronym KPA stands for:


Options are :

  • Key Product Assessmentc
  • Key Program Area
  • None of the above
  • Key Process Areas
  • Kappleman Procedure Appraisal

Answer : Key Process Areas

CABA Certified Associate Business Analyst Practice Exam Set 3

An “item gathering” process takes place in:


Options are :

  • Multi-Voting
  • Brainstorming
  • Problem Solving
  • Forming

Answer : Brainstorming

The following are conflict management strategies, EXCEPT:


Options are :

  • Smoothing
  • Withdrawing
  • Compromising
  • Group Ranking

Answer : Group Ranking

ISO 20000-2 address the issue of ITSM for


Options are :

  • Code of Practice for Service Management
  • Process Improvement
  • Process Assessment
  • Specification for Service Management

Answer : Code of Practice for Service Management

CABA Certified Associate Business Analyst Practice Test Set 3

The following are Hersey's and Blanchard's Situational Leadership Model stages, EXCEPT:


Options are :

  • Detached Delegation
  • Managerially Explanation
  • Summarizing Results
  • Managerial Participation

Answer : Summarizing Results

The establishment of standing Process Improvement Teams helps to address the question of:


Options are :

  • None of the above
  • Who do we tell?
  • What is the best way to improve the process?
  • How do we reduce variability within the process?

Answer : Who do we tell?

With the workbench concept, tools can support:


Options are :

  • The Rework Initiative
  • Only the DO Procedures
  • Only the CHECK Procedures
  • Both the DO and the CHECK Procedures

Answer : Both the DO and the CHECK Procedures

CABA Certified Associate Business Analyst Practice Exam Set 9

Creating a baseline of current performance is part of planning phase.


Options are :

  • False
  • True

Answer : True

Which of the following is NOT a part of Maslow's Need Hierarchy Theory?


Options are :

  • Self-Esteem
  • Security
  • Physiological Need
  • Self-Actualization
  • None of the above

Answer : None of the above

According to Schmidt, the benefit from properly managed conflict is:


Options are :

  • Resistance to teamwork
  • Long standing problems brought out
  • People leaving the situation
  • Suspicion and distrust

Answer : Long standing problems brought out

CABA Certified Associate Business Analyst Practice Exam Set 6

Given the following sets of leaders (a-e), and their concepts (1-5), which one of the following best pairs the two sets? 1 - The Hierarchy of Needs 2 - Scientific Management 3 - The Hawthorne Effect 4 - Benevolent-authoritarian 5 - Quality Revolution a – Elton Mayo b – Abraham Maslow c – Rensis Likert d – Frederick Taylor e – Deming


Options are :

  • 3a, 1b, 2d, 4c, 5e
  • 1b, 2a, 3c, 4d, 5e
  • 4a, 1d, 2e, 3c, 5b
  • 1a, 2b, 3c, 4d, 5e

Answer : 3a, 1b, 2d, 4c, 5e

Continuous Improvement


Options are :

  • Lack of Customer Focus
  • Manage Toward Results
  • Manage with Facts

Answer : Manage Toward Results

The original concept of the PDCA cycle was given by:


Options are :

  • Maslow
  • Ishikawa
  • Harold S. Geneen
  • Dr. Shewhart

Answer : Dr. Shewhart

CABA Certified Associate Business Analyst Practice Test Set 5

The workbench definition should contain a policy statement. The objective of the policy statement is to:


Options are :

  • Define why the workbench is performed
  • Explain how the workbench will perform the tasks
  • Define who is accountable for performing the workbench
  • Define the quality of the offered product
  • Define what the workbench is to accomplish

Answer : Define why the workbench is performed

Standards describe how work will be measured. A Standard answers the question:


Options are :

  • When
  • What
  • Why
  • Where

Answer : What

Which is the fifth stage of Dr. Bruce Tuckman Model?


Options are :

  • Adjourning
  • Forming
  • Norming
  • Performing
  • Storming

Answer : Adjourning

CABA Certified Associate Business Analyst Practice Test Set 6

Which Six Sigma methodology is used when you are creating new processes?


Options are :

  • DMADV
  • DMAIC
  • FMEA
  • Lean

Answer : DMADV

Which of the following is NOT a component of a workbench?


Options are :

  • Work Procedures
  • Exit Criteria (Deliverables
  • Process Contract
  • Check Procedures
  • Entrance Criteria (Inputs)

Answer : Process Contract

Which technique is used to reduce the total number of items to a manageable number and to have the resulting items in a priority sequence?


Options are :

  • Group Ranking
  • Affinity Diagram
  • Brainstorming

Answer : Group Ranking

CABA Certified Associate Business Analyst Practice Test Set 5

A valid use of an IT measurement program is to record quantitative data that will be used in an employee performance appraisal.


Options are :

  • True
  • False

Answer : False

The following are Prioritization Techniques, EXCEPT:


Options are :

  • Multi-Voting
  • Forced Choice
  • Group Ranking
  • Problem Solving

Answer : Problem Solving

There is a high dependence on the leader for guidance and direction, little agreement on team objectives, and individual roles and responsibilities are unclear. This situation is part of the ________________ Stage of the Tuckman Model.


Options are :

  • Norming
  • Storming
  • Performing
  • Forming

Answer : Forming

CABA Certified Associate Business Analyst Practice Test Set 5

A Policy states:


Options are :

  • Where
  • Why
  • When
  • What

Answer : Why

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