Apple Service Fundamentals Certification Set 5

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?


Options are :

  • Glue
  • Very High Bond (VHB) adhesive
  • Packing tape (Correct)
  • Thermal compound
  • Painters tape

Answer : Packing tape

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?


Options are :

  • TPT
  • IPT
  • CSD (Correct)
  • VST

Answer : CSD

Apple Service Fundamentals Certification Set 6

Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?


Options are :

  • NAD (Correct)
  • VST
  • TPT
  • CSD

Answer : NAD

To help define if an issue is in the Environmental problem space, which question can you ask your customer?


Options are :

  • Do you have this issue on all Wi-Fi networks?
  • Could you show me how you use your Mac? (Correct)
  • Did you add any memory to this Mac?
  • Have you updated your software?

Answer : Could you show me how you use your Mac?

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?


Options are :

  • IPT
  • MRI
  • VST
  • EFI (Correct)

Answer : EFI

Apple Service Fundamentals Certification Set 6

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?


Options are :

  • Two switches that can be flipped
  • Two ports that be activated
  • Two pads that can be shorted
  • Two buttons that can be pressed (Correct)

Answer : Two buttons that can be pressed

Apple Service Fundamentals Certification Set 5

Which Mac mini listed below can use a USB 3 devices at full speed?.


Options are :

  • Mac mini Server (Mid 2010)
  • Mac mini (Mid 2010)
  • Mac mini (Mid 2011)
  • Mac mini (Late 2012) (Correct)

Answer : Mac mini (Late 2012)

Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?


Options are :

  • Service wedge (Correct)
  • LCD Mount
  • LCD Clamp
  • Service stand

Answer : Service wedge

Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? (Select two.)


Options are :

  • Logic board
  • Hard drive
  • Memory
  • Speakers
  • Power supply (Correct)
  • LCD (Correct)

Answer : Power supply LCD

Apple Service Fundamentals Certification Set 5

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? (Select two.)


Options are :

  • System Information
  • Apple Service Toolkit (AST) (Correct)
  • Apple Service Diagnostics (ASD) (Correct)
  • Thermal Sensor Diagnostics (TD)
  • Thermal Service Diagnostics (TSD)

Answer : Apple Service Toolkit (AST) Apple Service Diagnostics (ASD)

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? (Select three.)


Options are :

  • Right speaker
  • Bottom case (Correct)
  • Battery (Correct)
  • Logic board
  • I/O Flex cable
  • Display clamshell
  • Input device (IPD) flex cable (Correct)

Answer : Bottom case Battery Input device (IPD) flex cable

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?


Options are :

  • Remove the thermal module.
  • Install the battery cover.
  • Remove the SSD carrier
  • Remove the battery. (Correct)

Answer : Remove the battery.

Apple Service Fundamentals Certification Set 4

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?


Options are :

  • Quick Checks
  • Block Diagram
  • Exploded View
  • Functional Overview (Correct)

Answer : Functional Overview

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?


Options are :

  • Nylon probe tool (black stick) (Correct)
  • Display Removal Tool
  • Commercial-grade pizza cutter
  • Putty knife
  • Access card

Answer : Nylon probe tool (black stick)

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?


Options are :

  • Reinstall OS X
  • Reset the System Management Controller (SMC) (Correct)
  • Reset NVRAM
  • Startup in Safe Mode

Answer : Reset the System Management Controller (SMC)

Apple Service Fundamentals Certification Set 6

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?


Options are :

  • 254 (Correct)
  • 100
  • 50
  • 10

Answer : 254

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?


Options are :

  • OSXv10.7.5 (Correct)
  • OSXv10.7.2
  • OSXv10.6.8
  • OSXv10.8.4

Answer : OSXv10.7.5

According to the Apple Troubleshooting theory, at which stage should you run a diagnostic?


Options are :

  • After determining the issue is not hardware
  • After determining the issue is Education Opportunity
  • After determining the issue is caused by the Environment
  • After determining the issue is with the device's Software or Hardware (Correct)

Answer : After determining the issue is with the device's Software or Hardware

Apple Service Fundamentals Certification Set 4

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?


Options are :

  • Are any other computers able to connect to Ethernet at the office?
  • Have you installed all system software and firmware updates? (Correct)
  • How did you damage your Ethernet cable at the office?
  • Did you change the default network settings?

Answer : Have you installed all system software and firmware updates?

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?


Options are :

  • Overscan/Underscan (Correct)
  • Color Profile
  • Detect Displays
  • Gather Windows

Answer : Overscan/Underscan

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?


Options are :

  • Left speaker
  • Right speaker
  • Thermal rubber gasket (Correct)
  • Both left and right speaker

Answer : Thermal rubber gasket

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?


Options are :

  • Press the internal SMC reset button near the SSD slot.
  • Disconnect the main battery, then hold down the power button down for five seconds.
  • Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.
  • Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time (Correct)

Answer : Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012) have been triggered?


Options are :

  • Red (Correct)
  • Blue
  • White
  • Yellow

Answer : Red

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.


Options are :

  • The unit does not have RAM or RAM is not installed properly. (Correct)
  • The logic board has failed and must be replaced.
  • The RAM does not pass data integrity tests.
  • The hard drive has failed S.M.A.R.T. status.

Answer : The unit does not have RAM or RAM is not installed properly.

You must know the AppleCare name of an Intel iMac before performing which of the following actions?


Options are :

  • Starting up from OS X Recovery HD.
  • Running Mac Resource Inspector.
  • Replacing the logic board. (Correct)
  • Resetting the NVRAM.

Answer : Replacing the logic board.

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?


Options are :

  • Measure logic board battery voltage.
  • Measure amount of ESD voltage in the area.
  • Measure digital signals on the main processor.
  • Measure amount of AC volts going to the hard drive or SSD. (Correct)

Answer : Measure amount of AC volts going to the hard drive or SSD.

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?


Options are :

  • 64 GB
  • 32 GB
  • 16 GB
  • 8 GB (Correct)

Answer : 8 GB

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?


Options are :

  • TPT
  • IPT
  • CSD (Correct)
  • VST

Answer : CSD

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?


Options are :

  • Two switches that can be flipped
  • Two ports that be activated
  • Two pads that can be shorted
  • Two buttons that can be pressed (Correct)

Answer : Two buttons that can be pressed

How often should the ESD mat be cleaned?


Options are :

  • Once a year
  • Once a week
  • Once a month (Correct)
  • Every few years

Answer : Once a month

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