Apple Service Fundamentals Certification Set 3

Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?


Options are :

  • Network Utility
  • Network Diagnostics
  • Wireless Diagnostics (Correct)
  • Network Setup Assistant

Answer : Wireless Diagnostics

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?


Options are :

  • Measure logic board battery voltage.
  • Measure amount of ESD voltage in the area.
  • Measure digital signals on the main processor.
  • Measure amount of AC volts going to the hard drive or SSD. (Correct)

Answer : Measure amount of AC volts going to the hard drive or SSD.

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?


Options are :

  • 64 GB
  • 32GB
  • 16 GB
  • 8 GB (Correct)

Answer : 8 GB

Apple Service Fundamentals Certification Set 6

Which THREE of the following items are appropriate to use for ESD prevention?


Options are :

  • Metal work surface
  • Power supply discharge tool
  • Grounded work mat (Correct)
  • Wrist strap and cord (Correct)
  • Wireless wrist strap
  • Static-shielding bags (Correct)

Answer : Grounded work mat Wrist strap and cord Static-shielding bags

Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?


Options are :

  • You cannot remove the connector on the hard drive if you do not remove these screws. (Correct)
  • You cannot remove the battery cable with these screws installed.
  • You will prevent strain on the hard drive flex cable by removing them.
  • You will damage the logic board if you do not remove these screws.

Answer : You cannot remove the connector on the hard drive if you do not remove these screws.

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?


Options are :

  • On top of an ESD shielding bag
  • Inside an ESD shielding bag (Correct)
  • Inside a cardboard box
  • On a metal table

Answer : Inside an ESD shielding bag

Apple Service Fundamentals Certification Set 3

Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).


Options are :

  • DDR3L (Correct)
  • LPDDR3
  • DDRPC3
  • PLDDR3

Answer : DDR3L

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?


Options are :

  • Glue
  • Very High Bond (VHB) adhesive
  • Packing tape (Correct)
  • Thermal compound
  • Painters tape

Answer : Packing tape

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?


Options are :

  • TPT
  • IPT
  • CSD (Correct)
  • VST

Answer : CSD

Apple Service Fundamentals Certification Set 6

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?


Options are :

  • Power supply
  • Backplane board (Correct)
  • Front panel board
  • Power supply cable

Answer : Backplane board

Which Mac Book Pro listed below can use USB 3 devices at full speed?


Options are :

  • MacBook Pro (13-inch, Mid 2012) (Correct)
  • MacBook Pro (13-inch, Late 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (17-inch, Late 2011)

Answer : MacBook Pro (13-inch, Mid 2012)

Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?



Options are :

  • It is used to protect the iMac housing from damage.
  • It is used to support the logic board when removed from the iMac.
  • It supports a VESA mount adapted iMac when it is being serviced. (Correct)
  • It is required for the proper alignment of the iMac LCD panel to the rear housing.

Answer : It supports a VESA mount adapted iMac when it is being serviced.

Apple Service Fundamentals Certification Set 6

Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?


Options are :

  • NAD (Correct)
  • VST
  • TPT
  • CSD

Answer : NAD

To help define if an issue is in the Environmental problem space, which question can you ask your customer?


Options are :

  • Do you have this issue on all Wi-Fi networks?
  • Could you show me how you use your Mac? (Correct)
  • Did you add any memory to this Mac?
  • Have you updated your software?

Answer : Could you show me how you use your Mac?

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?


Options are :

  • IPT
  • MRI
  • VST
  • EFI (Correct)

Answer : EFI

Apple Service Fundamentals Certification Set 4

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?


Options are :

  • 5
  • 6 (Correct)
  • 7
  • 8

Answer : 6

Apple Service Fundamentals Certification Set 6

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?


Options are :

  • Press the internal SMC reset button near the SSD slot.
  • Disconnect the main battery, then hold down the power button down for five seconds.
  • Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.
  • Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time (Correct)

Answer : Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?


Options are :

  • Red (Correct)
  • Blue
  • White
  • Yellow

Answer : Red

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.


Options are :

  • The unit does not have RAM or RAM is not installed properly. (Correct)
  • The logic board has failed and must be replaced.
  • The RAM does not pass data integrity tests.
  • The hard drive has failed S.M.A.R.T. status.

Answer : The unit does not have RAM or RAM is not installed properly.

Apple Service Fundamentals Certification Set 6

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:


Options are :

  • Increases processing power
  • Enhances graphics processing
  • Optimizes system cooling
  • Enables use of special memory modules (Correct)

Answer : Enables use of special memory modules

You must know the AppleCare name of an Intel iMac before performing which of the following actions?


Options are :

  • Starting up from OS X Recovery HD.
  • Running Mac Resource Inspector.
  • Replacing the logic board (Correct)
  • Resetting the NVRAM.

Answer : Replacing the logic board

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?


Options are :

  • Light dust in the fans
  • Third-party RAM installed
  • Lint gathered near the rear vents
  • Oxidation or discoloration of the logic board (Correct)

Answer : Oxidation or discoloration of the logic board

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?


Options are :

  • Use only metal screw drivers or fingers as needed to connect or disconnect cables.
  • Always wear an ESD wrist or heel strap when working on plugged in systems.
  • Be very careful handling the logic board or power supply while the computer is plugged in.
  • Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer. (Correct)

Answer : Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?


Options are :

  • You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
  • Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
  • Complete the set of three modification tests as specified in GSX prior to opening the computer (Correct)
  • Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Answer : Complete the set of three modification tests as specified in GSX prior to opening the computer

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?


Options are :

  • Light dust in the fans
  • Third-party RAM installed
  • Lint gathered near the rear vents
  • Oxidation or discoloration of the logic board (Correct)

Answer : Oxidation or discoloration of the logic board

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?


Options are :

  • Use only metal screw drivers or fingers as needed to connect or disconnect cables.
  • Always wear an ESD wrist or heel strap when working on plugged in systems.
  • Be very careful handling the logic board or power supply while the computer is plugged in.
  • Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer. (Correct)

Answer : Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?


Options are :

  • You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
  • Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
  • Complete the set of three modification tests as specified in GSX prior to opening the computer (Correct)
  • Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Answer : Complete the set of three modification tests as specified in GSX prior to opening the computer

Examine the image. You have a cable with a connector of this shape. What type of cable might this be? (Select two.)


Options are :

  • Thunderbolt (Correct)
  • Mini DisplayPort (Correct)
  • USB 2.0
  • FireWire800
  • Mini DVI

Answer : Thunderbolt Mini DisplayPort

Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?


Options are :

  • Network Utility
  • Network Diagnostics
  • Wireless Diagnostics (Correct)
  • Network Setup Assistant

Answer : Wireless Diagnostics

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?


Options are :

  • Measure logic board battery voltage.
  • Measure amount of ESD voltage in the area.
  • Measure digital signals on the main processor.
  • Measure amount of AC volts going to the hard drive or SSD. (Correct)

Answer : Measure amount of AC volts going to the hard drive or SSD.

Comment / Suggestion Section
Point our Mistakes and Post Your Suggestions