Apple Service Fundamentals Certification Set 2

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? SELECT TWO


Options are :

  • System Information
  • Apple Service Toolkit (AST) (Correct)
  • Apple Service Diagnostics (ASD) (Correct)
  • Thermal Sensor Diagnostics (TD)
  • Thermal Service Diagnostics (TSD)

Answer : Apple Service Toolkit (AST) Apple Service Diagnostics (ASD)

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?


Options are :

  • Interposer
  • Daughterboard
  • Graphics Board A (Correct)
  • Graphics Board B

Answer : Graphics Board A

Apple Service Fundamentals Certification Set 6

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? SELECT THREE.


Options are :

  • Right speaker
  • Bottom case (Correct)
  • Battery (Correct)
  • Logic board
  • I/O Flex cable
  • Display clamshell
  • Input device (IPD) flex cable (Correct)

Answer : Bottom case Battery Input device (IPD) flex cable

If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?


Options are :

  • All third party equipment (Correct)
  • Any third party applications
  • Any third party extensions
  • Any third party frameworks

Answer : All third party equipment

How often should the ESD mat be cleaned?


Options are :

  • Once a year
  • Once a week
  • Once a month (Correct)
  • Every few years

Answer : Once a month

Apple Service Fundamentals Certification Set 5

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?


Options are :

  • Apple Service Diagnostic (ASD) (Correct)
  • Notebook Adapter Diagnostic (NAD)
  • Mac Resource Inspector (MRI)
  • Cooling System Diagnostic (CSD)

Answer : Apple Service Diagnostic (ASD)

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?


Options are :

  • Remove the thermal module.
  • Install the battery cover.
  • Remove the SSD carrier
  • Remove the battery. (Correct)

Answer : Remove the battery.

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?


Options are :

  • Quick Checks
  • Block Diagram
  • Exploded View
  • Functional Overview (Correct)

Answer : Functional Overview

Apple Service Fundamentals Certification Set 2

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?


Options are :

  • Nylon probe tool (black stick) (Correct)
  • Display Removal Tool
  • Commercial-grade pizza cutter
  • Putty knife
  • Access card

Answer : Nylon probe tool (black stick)

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?


Options are :

  • Reinstall OS X
  • Reset the System Management Controller (SMC) (Correct)
  • Reset NVRAM
  • Startup in Safe Mode

Answer : Reset the System Management Controller (SMC)

Which of the following is NOT a good step to take when working on-site on a computer'?


Options are :

  • Place parts on the floor. (Correct)
  • Use a grounded ESD mat
  • Wear a grounded ESD wrist strap.
  • Check the polarity of the grounded power outlet.

Answer : Place parts on the floor.

Apple Service Fundamentals Certification Set 6

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?


Options are :

  • 254 (Correct)
  • 100
  • 50
  • 10

Answer : 254

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?


Options are :

  • OSXv10.7.5 (Correct)
  • OSXv10.7.2
  • OSXv10.6.8
  • OSXv10.8.4

Answer : OSXv10.7.5

According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?


Options are :

  • After determining the issue is not hardware
  • After determining the issue is Education Opportunity
  • After determining the issue is caused by the Environment
  • After determining the issue is with the device's Software or Hardware (Correct)

Answer : After determining the issue is with the device's Software or Hardware

Apple Service Fundamentals Certification Set 4

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:


Options are :

  • plastic
  • acrylic
  • titanium
  • aluminum (Correct)

Answer : aluminum

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?


Options are :

  • Install screws on logic board.
  • Immediately place logic board into ESD bag to protect ports.
  • Install port covers over the ports
  • Use Kapton tape cover the ports and the C-shaped EMI ground tabs (Correct)

Answer : Use Kapton tape cover the ports and the C-shaped EMI ground tabs

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?


Options are :

  • Apple Downloads
  • Apple Support articles (Correct)
  • Third-party search engines
  • Apple Support Communities

Answer : Apple Support articles

Apple Service Fundamentals Certification Set 5

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?


Options are :

  • Are any other computers able to connect to Ethernet at the office?
  • Have you installed all system software and firmware updates? (Correct)
  • How did you damage your Ethernet cable at the office?
  • Did you change the default network settings?

Answer : Have you installed all system software and firmware updates?

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?


Options are :

  • Overscan/Underscan (Correct)
  • Color Profile
  • Detect Displays
  • Gather Windows

Answer : Overscan/Underscan

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?


Options are :

  • Left speaker
  • Right speaker
  • Thermal rubber gasket (Correct)
  • Both left and right speaker

Answer : Thermal rubber gasket

Apple Service Fundamentals Certification Set 3

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?


Options are :

  • Red (Correct)
  • Blue
  • White
  • Yellow

Answer : Red

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.


Options are :

  • The unit does not have RAM or RAM is not installed properly. (Correct)
  • The logic board has failed and must be replaced.
  • The RAM does not pass data integrity tests.
  • The hard drive has failed S.M.A.R.T. status.

Answer : The unit does not have RAM or RAM is not installed properly.

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:


Options are :

  • Increases processing power
  • Enhances graphics processing
  • Optimizes system cooling
  • Enables use of special memory modules (Correct)

Answer : Enables use of special memory modules

You must know the AppleCare name of an Intel iMac before performing which of the following actions?


Options are :

  • Starting up from OS X Recovery HD.
  • Running Mac Resource Inspector.
  • Replacing the logic board (Correct)
  • Resetting the NVRAM.

Answer : Replacing the logic board

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?


Options are :

  • Light dust in the fans
  • Third-party RAM installed
  • Lint gathered near the rear vents
  • Oxidation or discoloration of the logic board (Correct)

Answer : Oxidation or discoloration of the logic board

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?


Options are :

  • Use only metal screw drivers or fingers as needed to connect or disconnect cables.
  • Always wear an ESD wrist or heel strap when working on plugged in systems.
  • Be very careful handling the logic board or power supply while the computer is plugged in.
  • Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer. (Correct)

Answer : Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?


Options are :

  • You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
  • Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
  • Complete the set of three modification tests as specified in GSX prior to opening the computer (Correct)
  • Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Answer : Complete the set of three modification tests as specified in GSX prior to opening the computer

Examine the image. You have a cable with a connector of this shape. What type of cable might this be? SELECT TWO.


Options are :

  • Thunderbolt (Correct)
  • Mini DisplayPort (Correct)
  • USB 2.0
  • FireWire800
  • Mini DVI

Answer : Thunderbolt Mini DisplayPort

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?


Options are :

  • Lift the mylar cover on the SSD. (Correct)
  • Peel back the thermal pad on the SSD
  • On the top case.
  • On the back of the SSD cable

Answer : Lift the mylar cover on the SSD.

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:


Options are :

  • VHB solvent
  • Nail polish remover (Correct)
  • Isopropyl alcohol wipes (Correct)
  • VHB neutralizer
  • Liquid acid neutralizer

Answer : Nail polish remover Isopropyl alcohol wipes

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